95 Jobs in Waukegan, IL
Planet Fitness Waukegan is Hiring an Overnight Member Service Representative Near Waukegan, IL
At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential. We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team!
The Overnight Closer (Customer Service Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.
Why Planet Fitness?
Each of our employees receive:
- Complimentary Back Card Membership
- Company Facilitated Training
- Advancement Opportunities
- Rewards and Recognition Programs
Essential Duties and Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
- Close shift for that business day.
- Create a bank deposit for next day.
Qualifications/Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Ability to work 3rd shift (overnights).
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter cleaning chemicals during shift.
Pay & Benefits
- Potential of up to three raises per year
- Great career advancement opportunities
- Insurance benefits for full time staff
- 401k benefits based upon eligibility
Job Summary
Full Time
$33k-40k (estimate)
03/16/2024
05/14/2024
The job skills required for Overnight Member Service Representative include Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be an Overnight Member Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Overnight Member Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Overnight Member Service Representative positions, which can be used as a reference in future career path planning. As an Overnight Member Service Representative, it can be promoted into senior positions as a Hotel Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Overnight Member Service Representative. You can explore the career advancement for an Overnight Member Service Representative below and select your interested title to get hiring information.
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